Return and Refund Policy:
Mobility4LESS carries only high quality home medical equipment made by reputable manufacturers. However, should you be dissatisfied with a product or receive an incorrect order, we have the following policies in place to help you.
Due to the medical, hygienic and rehabilitation nature of our products, many of those products are not returnable (see details below). Non-returnable items include bath safety products, shower chairs, commodes, custom-built wheelchairs, some walkers. If you are uncertain about the return policy of any product you are purchasing, please contact customer service.
Returnable Products Policies and Guidelines
Product must be clean, unused, undamaged (No cracks, scratches, dirty or marked tires, or any indications of usage).
- Product must be in its original packaging.
- Return shipping costs are the responsibility of the customer.
- Return authorization must be obtained within 3 days of product delivery, and must arrive back at our warehouse within 14 days of obtaining authorization. See below for more details.
You must obtain a Return Authorization (RA) number from customer service by calling 913-535-4525 or by emailing your request to email@example.com. An RA number must be obtained within 3 days of product delivery. The RA number must be written on the shipping label and the product must be returned within 14 days of the RA authorization to our warehouse at:
8001 Flint Street
Lenexa KS 66214
Returned products are subject to a 25% restocking fee.
Some products are non-returnable. A non-returnable product is marked on the product page.
Products that are custom-made by the manufacturer are non-returnable. These include:
- Ultra lightweight wheelchairs
- Sport wheelchairs
- Tracer IV Custom heavy-duty wheelchair
For hygienic reasons, the following products are non-returnable:
- Bath safety equipment
If items are damaged in shipping, please call customer service at 913-535-4525.
Credits and Refunds
Returned products with an RA number will be credited to your account or refunded via check within 30 days of receipt of the product at our warehouse.
Typically, orders cannot be cancelled. Your order will be transmitted electronically to our fulfillment center the moment it is placed. Refused packages are subject to our standard restocking fees.
Refused Shipment/Undeliverable Packages
Please do not refuse a shipment. Shipping companies charge extra fees to return refused products to the original shipper. Also, many items ship from warehouses that do not have a “returns” department, greatly delaying any refund you might have coming. Further, items returned without an RA can take an extended time to locate and process. These extra costs will be deducted from your refund.