Terms & Conditions

Contact our customer service department:

E-mail: support@Mobility4LESS.com

Return and Refund Policy

Mobility4LESS, LLC. carries only high quality home medical equipment made by reputable manufacturers. However, should you be dissatisfied with a product or receive an incorrect order, we have the following policies in place to help you.

Due to the medical, hygienic and rehabilitation nature of many of our products, many of those products are not returnable. Non-returnable items include bath safety products, shower chairs, commodes, certain wheelchairs, some walkers. If you are uncertain about the return policy of any product you are purchasing, please contact customer service.

Returnable Products Policies and Guidelines

Returns are accepted within 15 days of the date of delivery of the product to the customer. Items older than 15 days are not returnable.

You must obtain a Return Authrization (RA) number from customer service by emailing your request to customerservice@mobility4less.com. The RA number must be written on the shipping label and the product must be returned within 14 days of the RA authorization to our warehouse at:

Mobility4LESS, LLC.

8001 Flint Street

Lenexa KS 66214

Items being returned must be in the original packaging and must have all pieces intact. The item must be unused.

Restocking Fees

Returned products are subject to a 30% restocking fee.

If you request a "call tag" to have the merchandise picked up, an additional fee will also apply, unless the merchandise was defective or the wrong item was shipped.

Non-Returnable Items

Most of our products are non-returnable. A non-returnable product is marked on the product page. Please do not attempt to return non-returnable items. Any custom ordered item in also non-returnable.

Credits and Refunds

Returned products with an RA number will be credited to your account or refunded via check within 30 days of receipt of the product at our warehouse.

Order Cancellations

Typically, orders cannot be cancelled. Your order will be transmitted electronically to our fulfillment center the moment it is placed. Often, your order is packaged and shipped within a few hours. Refused packages are subject to our standard restocking fees.

Refused Shipment/Undeliverable Packages

Please do not refuse a shipment. UPS and other shippers charge extra fees to return refused products to the original shipper. Also, many items ship from warehouses that do not have a "returns" department, greatly delaying any refund you might have coming. Further, items returned without an RA can take an extended time to locate and process. These extra costs will be deducted from your refund.

Call 913-535-4525

We accept credit card orders only in US Dollars. We currently accept Visa, Mastercard and Discover.

Free Shipping Policy

Every item we sell at Mobility4LESS, LLC. is shipped for free.

How Long Will It Take to Receive My Order?

Most items will be processed and shipped within 1-2 business days. Please note that this does not include Saturday or Sunday. Once shipped, your order will arrive within 1-5 business days depending on your location. Some of our items may be special order and require extra time before being shipped. These extra shipping times will be noted.

Do We Bill Medicare, Medicaid, or Other Types of Insurance On Your Behalf?

Sorry, but we do NOT. Billing insurance companies or government agencies requires vast amounts of paperwork, personnel and processing delays. The best way for us to provide the fastest service and low prices is by selling on an immediate payment basis.

If you need your purchases paid for by insurance we suggest you purchase through a local durable medical equipment provider. These stores are often listed in your yellow pages under medical equipment or wheelchairs or a similar listing.

Please be aware that we are not a Medicare approved provider and consequently, Medicare will not reimburse you for any purchase made through Mobility4LESS, LLC. Please also be aware that Medicaid regulations vary by state and we can in no way confirm that your state's Medicaid program will pay for a purchase made through us.

Finally, our customer service personnel are not trained on Medicare (Medicaid or Private Insurance Company) regulations or reimbursement policies and therefore cannot provide guidance or information on those issues.

We can suggest that you visit http://www.cms.hhs.gov/home/medicare.asp for assistance with your Medicare questions.

Do you have a retail location?

No. We are an online only web store and do not have any retail locations at this time. Our headquarters is located in Lenexa, KS.

Do You Ship Outside of the Continental United States?

Sorry, we do NOT ship outside the continental US at this time.

How do you tax orders that are shipped within the state of Kansas?

Mobility4LESS makes every effort to adhere to the standards set by the Kansas Department of Revenue. Kansas residents are taxed according to the zip code in which they take possession of their ordered product. In cases where more than one tax rate is active in a designated zip code, the higher tax rate will apply.

Mobility4LESS, LLC. is the owner of the information collected on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement unless you consent.

Cookies and IP Addresses

Mobility4LESS, LLC. is firmly committed to customer privacy. Like many sites, we use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

We use cookies to keep track of your shopping cart and for other purposes like personalizing the site. Cookies are a small piece of information stored by your internet browser to your computers. hard drive. Your browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the site will not be able to recognize your cart, your account, or any personalization. We do not and cannot use cookies to gather your confidential information that may be stored on your hard drive.

Third Party advertisers also help us display tailored content to our customers and serve ads on our behalf. These advertisers may also utilize cookies and/or web beacons to measure effectiveness, efficiencies, etc. of the sites.

External Links

This site contains links to other Web sites. Mobility4LESS, LLC. is not responsible for the privacy practices or the content of such sites.

Your Personal Information

Our site uses forms for you t request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the benefit of Mobility4LESS, LLC. to send information to customers about orders, to fulfill orders, to process and collect payments, to send promotional marketing material about our company and partners, and to contact customers about orders when necessary.

Demographic and profile data is also collected at our sites. We use this data to tailor your experiences at our sites, to show you content that we think you might be interested in, and to display the content according to your preferences.

Third-Party Service Poviders

We employ other companies andindividuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance such as tailoring content on our sites and serving ads on our behalf, providing search results and links, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

This Web site takes every precaution to protect our users' information.

When you send sensitive information (such as your credit card number) to us via our order form that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with https:// instead of http://.

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Web site.