Terms & Conditions
Contact our customer service department:
Return and Refund Policy
Mobility4LESS carries only high quality home medical equipment made by reputable manufacturers. However, should you be dissatisfied with a product or receive an incorrect order, we have the following policies in place to help you.
Due to the medical, hygienic and rehabilitation nature of our products, many of those products are not returnable (see details below). Non-returnable items include bath safety products, shower chairs, commodes, custom-built wheelchairs, some walkers. If you are uncertain about the return policy of any product you are purchasing, please contact customer service.
Returnable Products Policies and Guidelines
Product must be clean, unused, undamaged (No cracks, scratches, dirty or marked tires, or any indications of usage).
- Product must be in its original packaging.
- Return shipping costs are the responsibility of the customer.
- Returns are accepted within 30 days of the date of delivery of the product to the customer. Items older than 30 days are not returnable.
You must obtain a Return Authorization (RA) number from customer service by calling 913-535-4525 or by emailing your request to firstname.lastname@example.org. The RA number must be written on the shipping label and the product must be returned within 14 days of the RA authorization to our warehouse at:
8001 Flint Street
Lenexa KS 66214
Returned products are subject to a 25% restocking fee.
Some products are non-returnable. A non-returnable product is marked on the product page.
Products that are custom-made by the manufacturer are non-returnable. These include:
- Ultra lightweight wheelchairs
- Sport wheelchairs
- Tracer IV Custom heavy-duty wheelchair
For hygienic reasons, the following products are non-returnable:
- Bath safety equipment
If items are damaged in shipping, please call customer service at 913-535-4525.
Credits and Refunds
Returned products with an RA number will be credited to your account or refunded via check within 30 days of receipt of the product at our warehouse.
Typically, orders cannot be cancelled. Your order will be transmitted electronically to our fulfillment center the moment it is placed. Refused packages are subject to our standard restocking fees.
Refused Shipment/Undeliverable Packages
Please do not refuse a shipment. Shipping companies charge extra fees to return refused products to the original shipper. Also, many items ship from warehouses that do not have a “returns” department, greatly delaying any refund you might have coming. Further, items returned without an RA can take an extended time to locate and process. These extra costs will be deducted from your refund.
We accept credit card orders only in US Dollars. We currently accept Visa, Mastercard and Discover.
Free Shipping Policy
Every item we sell at Mobility4LESS, LLC. is shipped for free.
How Long Will It Take to Receive My Order?
Most items will be processed and shipped within 1-2 business days. Please note that this does not include Saturday or Sunday. Once shipped, your order will arrive within 1-5 business days depending on your location. Some of our items may be special order and require extra time before being shipped. These extra shipping times will be noted.
Do We Bill Medicare, Medicaid, or Other Types of Insurance On Your Behalf?
Sorry, but we do NOT. Billing insurance companies or government agencies requires vast amounts of paperwork, personnel and processing delays. The best way for us to provide the fastest service and low prices is by selling on an immediate payment basis.
If you need your purchases paid for by insurance we suggest you purchase through a local durable medical equipment provider. These stores are often listed in your yellow pages under medical equipment or wheelchairs or a similar listing.
Please be aware that we are not a Medicare approved provider and consequently, Medicare will not reimburse you for any purchase made through Mobility4LESS, LLC. Please also be aware that Medicaid regulations vary by state and we can in no way confirm that your state's Medicaid program will pay for a purchase made through us.
Finally, our customer service personnel are not trained on Medicare (Medicaid or Private Insurance Company) regulations or reimbursement policies and therefore cannot provide guidance or information on those issues.
We can suggest that you visit http://www.cms.hhs.gov/home/medicare.asp for assistance with your Medicare questions.
Do you have a retail location?
No. We are an online only web store and do not have any retail locations at this time. Our headquarters is located in Lenexa, KS.
Do You Ship Outside of the Continental United States?
Sorry, we do NOT ship outside the continental US at this time.
How do you tax orders that are shipped within the state of Kansas?
Mobility4LESS makes every effort to adhere to the standards set by the Kansas Department of Revenue. Kansas residents are taxed according to the zip code in which they take possession of their ordered product. In cases where more than one tax rate is active in a designated zip code, the higher tax rate will apply.
Mobility4LESS, LLC. is the owner of the information collected on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement unless you consent.
Cookies and IP Addresses
Mobility4LESS, LLC. is firmly committed to customer privacy. Like many sites, we use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
Third Party advertisers also help us display tailored content to our customers and serve ads on our behalf. These advertisers may also utilize cookies and/or web beacons to measure effectiveness, efficiencies, etc. of the sites.
This site contains links to other Web sites. Mobility4LESS, LLC. is not responsible for the privacy practices or the content of such sites.
Your Personal Information
Our site uses forms for you t request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the benefit of Mobility4LESS, LLC. to send information to customers about orders, to fulfill orders, to process and collect payments, to send promotional marketing material about our company and partners, and to contact customers about orders when necessary.
Demographic and profile data is also collected at our sites. We use this data to tailor your experiences at our sites, to show you content that we think you might be interested in, and to display the content according to your preferences.
Third-Party Service Poviders
We employ other companies andindividuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance such as tailoring content on our sites and serving ads on our behalf, providing search results and links, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
This Web site takes every precaution to protect our users' information.
When you send sensitive information (such as your credit card number) to us via our order form that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with https:// instead of http://.
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Web site.